Talk to us

Support

If something is not working, or a report did not come back as you expected, tell us the document name, roughly when you uploaded it, and what you saw. That is usually enough to find it without a second exchange. Most answers are already in the help centre.

Support email is answered within 48 hours on Starter and within 12 hours on Growth. Enterprise customers have a dedicated account manager and phone support.

Support: support@valify.co.uk. For an invoice, a VAT receipt, a payment that failed or a plan change, billing@valify.co.uk reaches the right person directly.

Sales and Enterprise

For pricing above the published plans, unlimited scans, API access, custom branded reports or a team training session, tell us roughly how many documents you review a month and how many people need access. Our pricing covers Starter and Growth in full.

Enterprise: enterprise@valify.co.uk.

Security and procurement

Most questionnaires are answered by the security page, the data processing information and the privacy policy. If yours asks something those do not cover, send it over and we will answer it properly.

Procurement and data processing questions: privacy@valify.co.uk.

Partner Programme

If you already work with UK construction companies as a consultant, adviser or salesperson, the Partner Programme pays 20% of what every client you introduce actually pays Valify, for as long as they stay. Applications are reviewed within 48 hours, and the page sets out in full how a referral is registered and proved.

Applications, introductions to register and questions about a statement: partnerships@valify.co.uk.

Data protection

For access, correction, deletion or portability requests, email us from the address on the account. Most of it you can do yourself — see GDPR and your data. We respond within one month, as UK GDPR requires.

Data protection requests: privacy@valify.co.uk.

Reporting a security issue

If you believe you have found a vulnerability, email us with enough detail to reproduce it and give us a reasonable window to fix it before disclosing it publicly. We will confirm receipt and keep you updated.

Security reports: security@valify.co.uk. If you are not sure whether something counts, send it there anyway.

Where we are

Valify is operated from the United Kingdom and built for UK construction compliance teams. We are not able to give advice on whether a specific document is adequate — that judgement belongs to your qualified health and safety personnel, as our disclaimer sets out.

Every address, and what each one is for

Sending to the right one saves a forward and a day. If none of them quite fits, use support and we will pass it on.

• support@valify.co.ukSomething not working, a scan that failed, a question about how to use Valify, or anything about your own account.
• billing@valify.co.ukInvoice copies, VAT details, payment problems, or changing and cancelling a plan.
• enterprise@valify.co.ukHigh document volume, custom categories, API access, or anything that needs a quote rather than a plan.
• partnerships@valify.co.ukApplying to the Partner Programme, registering an introduction, or a question about your referrals, statements or commission.
• privacy@valify.co.ukAccess, correction, export or erasure of your data, and data processing questions from a legal or procurement team.
• security@valify.co.ukIf you believe you have found a vulnerability affecting Valify, this address reaches us fastest.
• hello@valify.co.ukGeneral enquiries, press, partnerships, or when none of the above quite fits.