How To Cancel My Subscription

Starter and Growth are available with monthly or annual billing. You can cancel either at any time to stop renewal, with no retention call. Monthly access continues to the end of the paid billing month; annual access continues to the end of the paid twelve-month term. Enterprise cancellation follows your separate written agreement.

Steps

1. Open Billing from your account menu.
2. Select Cancel Subscription. This takes you straight to Stripe's cancellation screen rather than to its home page.
3. Confirm the cancellation.
4. You are returned to Valify. The Billing page will show that your plan is ending, usually within a few seconds of Stripe confirming it.

When access ends

Cancellation takes effect at the end of the period you have already paid for, not immediately. For monthly billing, this is the end of your paid billing month. For annual billing, this is the end of your paid twelve-month term. Until then you can scan, read and export as usual, within your allowance. Unused time is not refunded, except where a refund is required by law. See subscription, billing and cancellation in the Terms of Service.

What happens afterwards

• Your account stays open and you can sign in.
• Your document history stays available, subject to the standard 90-day document deletion.
• New scans stop, unless you restart or move to another plan.
• Nothing is charged again.

Before you cancel

Export any reports you want to keep — downloading a report as a PDF takes a few seconds each — and download any invoices you need for your records, which is covered in how to download an invoice.

Restarting

A Restart My Subscription option appears on the Billing page after cancellation. Restarting before the period ends simply cancels the cancellation; after it ends you choose a plan again as normal. Teams often come back at the start of a project, when the document volume described in how long a RAMS review should take lands all at once.

Cancelling is not deleting

Cancelling stops the billing. If you want your data removed as well, that is a separate action — see how to delete my account.